In these Terms and Conditions:
"BNS" refers to Bright ‘n’ Shiny Oven Cleaners, The Sole Trading Business of Mr Jeff Thomas.
"Customer" is the individual or organisation who makes a booking with BNS.
"Booking" means the agreement to use our services on one particular occasion, either verbally or in writing.
"Oven Cleaning" describes any oven cleaning service provided by BNS, including single, double, range or "Aga" oven cleaning, microwave and combination oven cleaning, hob or extractor fan cleaning.
"Appliance" refers to any electric, gas or oil powered single, double, range or "Aga" oven, microwave and combination oven, cooking hob or extractor fan.
All bookings for oven cleaning are made on these Term and Conditions, to the exclusion of any other terms and conditions, whether written or oral. No alteration to the Terms and Conditions is valid unless contained in a letter signed on behalf of BNS by an authorised signatory.
3. PRICING & PAYMENTS TERMS
3a. Price Changes and VAT
All prices are subject to change. Existing customers will be given notice of any price changes at the time of booking.
No VAT is added to the price BNS quotes to the customer.
Prices are quoted on the information given by the customer at the time of the booking, and can change if on arrival with the customer, the service required is different to the one the customer advised.
Standard oven bulbs will be supplied and installed by BNS free of charge if required.
If an oven requires a halogen capsule bulb, BNS reserve the right to charge the customer an additional £2 to supply and install same.
3b. Payment Method
BNS customers may pay by Sterling cash or BACS payment. Customers making payment by BACS should complete the transaction on the day of their clean.
If the customer wishes to leave the BNS specialist at the property to complete work while they are not present, payment must be made prior to the customer leaving. If payment is not left, BNS are advised to leave the property and not to carry out the oven cleaning service. The customer will then be charged a full cancellation fee.
4. CANCELLATION, RESCHEDULING AND THE NON-DELIVERY OF SERVICES
4a. Customer Cancellation
Where a booking is cancelled or postponed less than 24 hours prior to the appointment, BNS reserve the right to charge 100% of the booked work value.
4b. Customer Non-attendance
Where a customer has agreed a booking with BNS and fails to be in attendance, or fails to provide access to the property, BNS will only wait 15 minutes after agreed booking time, unless the customer has contacted BNS prior to the booking to advise of any delay.
Where a customer fails to attend the agreed booking, there is a fee payable of 100% of the booked work value.
4c. Customer Rescheduling
Where two consecutive booked appointments are cancelled or postponed in succession, BNS reserve the right to not attend any further appointments.
BNS will not be liable for any delay to or cancellation of the booking caused by circumstances beyond our control (including but not limited to fire, flood, strike, exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus).
In such circumstances BNS will endeavour to arrange an alternative booking suitable to both parties for the performance of services. Where BNS fails to carry out an agreed service due to circumstances within our control, our liability shall be limited to providing the agreed service at no additional charge at a mutually convenient alternative time and in no event shall BNS be liable for any other losses including loss of profit or consequential loss.
4e. Consumer Protection (Distance Selling) Regulations 2000
Where a booking constitutes a distance contract pursuant to the Consumer
Protection (Distance Selling) Regulations 2000, you will have the right to cancel the
contract within 7 days of the formation of the contract, but you will not have the right
to cancel the contract where the performance of the oven clean has commenced.
4f. Failure to pay Cancellation, Rescheduling or Non-attendance Fees
Any fee should be paid to BNS within 7 days by the payment method stated above.
Failure to make payment will result in interest being charged at 3% above the prevailing base rate of the Bank of England, charged daily, and your information being passed on to a Third Party debt collection agency that has a right to add an extra fee to cover their costs.
5. WORKING CONDITIONS
In order to protect BNS, our operatives are instructed not to enter an environment considered to be unsafe, dangerous to health, or inoperable for any reason, but are instructed to withdraw from the premises and to report the problem to the customer.
In this event the customer will be charged 100% of the booked work value.
BNS request that customers are present on the very first visit if BNS have not visited before. If this is not possible, BNS cannot be held liable for any damage to the
property BNS may find on their visit.
If the oven clean is rescheduled (after the environment has been rendered safe), the customer will be charged a fee equivalent to 50% of the cost of the booked work value.
Any and all electric, gas or oil supply must be in fully working order and the appliance must be in fully working condition to allow BNS to clean. BNS will also require a hot and cold water supply to allow completion of the oven clean. Failure in BNS not being able to complete clean due to any of these factors may result in a fee.
6. USE OF CUSTOMER'S EQUIPMENT
BNS are strictly instructed not to use any of your personal equipment while in your home. BNS will ask to use your water supply to complete the oven clean. If you agree to permit BNS to use any of your personal equipment or telephone, BOC will not be liable for any costs that occur.
7a. Key Holding
BNS undertakes to provide absolute security for your keys at all times. In the unlikely event of any keys being lost by BNS, we will make appropriate arrangements as soon as reasonably possible. Keys left in a safe place by customers for BOC to gain access are entirely at the customers own risk.
7b. Liability for Death or Personal Injury
Nothing in this contract shall limit or exclude BNS liability for death or personal injury caused by negligence.
In the event of you being dissatisfied with the service you have received from BNS, you should contact BNS within 48 hours. BNS will endeavour to ensure all your concerns and complaints are resolved quickly and amicably with BNS. BNS will not be liable for any additional costs that may be imposed by a third party.
9a. Damage to or Loss of Property
In the event of damage or loss as a result of negligence, the liability of BNS shall be limited (at the discretion of BNS) to repair or the replacement cost of the item, taking into account its age and condition. BNS shall not in any event be liable for any loss of profit or consequential loss.
9b. Claiming Compensation
Any claim for compensation must be notified to BNS as soon as possible and in any event within 3 days of the damage occurring.
10. USE OF CUSTOMER DATA
BNS will not sell or otherwise share customer data with any third party saved where required for audit and taxation purposes. The information you give will be held and used by BNS to perform the business for which we are registered. This may include sending you periodic re-clean reminder notices, or details of BNS services which may be of interest to you. If you do not wish to be contacted about offers, please contact BNS and you will be taken off our mailing list.
Bright ‘n’ Shiny Oven Cleaners
Tel: 01273 245385